Shipping & Returns

Shipping

Orders are processed within 1–2 business days before they ship, and every order includes a tracking number.

Standard shipping typically takes 7–10 business days within Canada and 2–10 business days to the USA; international destinations take 10–14 business days. Faster options (often 2–5 or 1–4 business days) are available at checkout when offered.

Standard shipping is free on orders of $100 or more within Canada. For all other orders, and for orders shipped outside Canada, the exact rate is shown at checkout.

Duties and import taxes for destinations outside Canada, if any, are shown at checkout or charged by the carrier/customs — please check the amount shown before you pay.

Track your package with the link in your shipping confirmation email, or visit our Track Your Order page. Canada Post scans can lag a few days; if there is no movement after 7 business days, email hello@oldtribes.com.

Returns & Exchanges

We accept returns and exchanges within 30 days of delivery. Your order number is your proof of purchase and is required for every return.

To start a return or exchange, email hello@oldtribes.com with your order number, use our Return & Exchange portal, or ship the item back to the address below with a note inside the package.

  • Items must be unused, unwashed and in original condition with all tags attached.
  • Items returned with odours (marijuana, smoke or strong perfume) will not be accepted or refunded.
  • Return shipping for size exchanges and change-of-mind returns is paid by the customer. Use a tracked service and email us the tracking number.

Ship returns to:
OldTribes Returns
17210 106 Ave NW
Edmonton, AB T5S 1H9
Canada

Please include your order number inside the package, with a note telling us whether you'd like a refund or an exchange (and which size or colour).

Exchanges: ship your item back at your cost using a tracked service, then email hello@oldtribes.com the tracking number plus the size/colour you want. We reserve your replacement and ship it once the return is scanned in and inspected.

Refunds go back to your original payment method within 5–10 business days of receiving and inspecting the return. Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

If your order arrives damaged, has a defect, or isn't what you ordered, contact us within 30 days of delivery. Email hello@oldtribes.com with your order number and 2–4 clear, well-lit photos: (1) the whole item, (2) a close-up of the issue, (3) the shipping label or box if it was damaged in transit. Please don't ship anything back until we confirm.

Once we verify the issue, we'll make it right. Depending on the case we may offer a full refund while you keep the item as a gesture, a prepaid return label, or a replacement. You never pay to send back an item that was our mistake.

Lifetime Warranty

All OldTribes products are warranted to the original owner against defects in materials and workmanship for the lifetime of the product. Proof of purchase is required. The warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over time. To make a warranty claim, email photos and a description to hello@oldtribes.com; covered defects are repaired or replaced.