FAQ

Shipping time?

Orders are processed within 1–2 business days. Standard shipping typically takes 7–10 business days within Canada and 2–10 business days to the USA; international destinations take 10–14 business days. Faster options may be available at checkout. Every order includes a tracking number (usually Canada Post).

How do I return or exchange something?

We accept returns and exchanges within 30 days of delivery. Email hello@oldtribes.com, use our Return & Exchange portal, or ship the item back unused with tags attached.

Return address:
OldTribes Returns
17210 106 Ave NW
Edmonton, AB T5S 1H9
Canada

For size exchanges and change-of-mind returns, you pay return shipping — use a tracked service and email us the tracking number plus the size/colour you want. We ship the exchange after the return is scanned in and inspected. Full details: Returns & Exchanges.

Items returned with odours (marijuana, smoke or strong perfume) will not be accepted.

What if my item is damaged, defective, or wrong?

Contact us within 30 days of delivery with your order number and 2–4 clear photos (whole item, close-up of the issue, and the box/label if damaged in transit). Don't ship anything back until we confirm. Once verified, we may offer a full refund while you keep the item, a prepaid return label, or a replacement — you never pay to return our mistake.

Interac e-Transfer / payment pending?

Orders paid by Interac e-Transfer stay Payment pending until we receive the transfer. They ship after payment clears. Card and PayPal orders process immediately.

Where do we manufacture?

Our jackets come from Indigenous countries—Peru, Guatemala, Mexico, and Ecuador—and are 100% handmade. Our blankets are manufactured in Canada, and our beadwork is made by local artisans in Alberta.

Tracking not updating?

Canada Post scans can lag 2–3 days. If there is no movement after 7 business days, email hello@oldtribes.com with your order number.